FAQ

FAQ

Rent - I am an NRI from Australia having a house in Porur, Can Zentrent guarantee on collecting monthly rental for my property without any concerns such as delay or non-paying?    

Zentrent takes responsibility for collecting and crediting (if needed) to the given account on the owner's bank account month on month on or before the agreed date from the rental agreement.    

 

Why not mentioned Tenancy Management fees on Zentrent Website?    

Tenancy Management Fee (TMF) will be deferred according to plan and vary if paid upfront as well as cluster plans (More than a home for each client )  

 

When Zentrent is getting tenancy management fee for every new tenant from owner, will the tenant be deliberately served at a lesser pace to vacate after one year?    

Not at all. All our tenants are equally important irrespective of their stay, property value but we consider the maintenance aspect on a scale basis.    

 

How do you create a rental agreement? i.e. Who are involved in the rental agreement?    

Rental agreement will be created on a stamp paper between the owner and the tenant with ZentrentProperty Management as the guardian to the owner's property. ZentrentProperty Management will be responsible in executing the terms in the agreement. Rental agreement will be signed by the tenant and ZentrentProperty Management.    

 

How do you deal with a troublesome tenant? Say, situations such as a tenant not paying rent for my house?    

We list all such 'tenant behavior clauses' in the rental agreement. The tenant should read through the complete agreement before finalizing the deal. Our property managers get these agreements signed from both the tenants and the owners/property-guardian and also from a third-party witness in a stamped paper. If a tenant fails to adhere to the agreement, we take actions as mentioned in the rental agreement. Please find a sample rental agreement paper attached.    

 

How do you deal with a troublesome tenant? Say, situations such as a tenant not paying rent for my house?    

We list all such 'tenant behavior clauses' in the rental agreement. The tenant should read through the complete agreement before finalizing the deal. Our property managers get these agreements signed from both the tenants and the owners/property-guardian and also from a third-party witness in a stamped paper. If a tenant fails to adhere to the agreement, we take actions as mentioned in the rental agreement. Please find a sample rental agreement paper attached.     

 

I have property in Kodambakkam, Chennai which the house is already occupied. Do I need to pay the tenancy management fee?    

Good Question! As we have been taking care of the existing tenant for the rest of the membership period, we charge a minimum fee of 5% of rental value. The services include Rent Collection, Regular Inspection, Repairs & Maintenance Service, Vacate Inspection as well as Eviction (if needed).    

 

How does Zentrent Property Management take care of my rental property?    

Keeping a house empty benefits nobody. ZentrentProperty Management helps to transform your empty house into a home by finding a suitable tenant to rent your house. Our field managers will inspect the house before showing it to prospective renters in order to note down if any important maintenance work must be carried out, say, the walls of the house needed a painting, they would suggest you to order for a painting work. Showing a neat and tidy house always gives a better impression to the renters. Before renting your property, we handpick the tenants very carefully using our tenant filtering system called TRIM (Tenant's Report In Management). TRIM is nothing but an application that stores a database of reviews from the house owners about their tenants. TRIM helps in determining if a tenant is 'tenantworthy' for your property. The report in general has the reviews from the past house owners about the tenant. Separate charges apply if you want to use this system of tenant filtration. Please e-mail us or call us at +91 766 700 8999 for more information on how TRIM system works. Watch out for updates on Mobile TRIM app, very soon by ZentrentProperty Management. Zentrent Property Management does not go unseen after renting the house to a suitable tenant. Once the rental agreements are made, the field managers give all the general information to the tenants, like, the nearest commute station, markets, malls, hospitals, restaurants etc. They also provide a pamphlet with the contact numbers of milk-wala, cable/dish TV technicians, LPG office, EB office, Zentrent Property Management's field manager's number in case they are requesting for an urgent repair problem etc. Field managers also have a visit to your property once in every quarter to make sure if the tenant is maintaining your property in a good condition. If a tenant abides by the rental agreement, Zentrent Property Management offers credits to their conduct. We thus not only assess the tenant for your well-being but also help the tenant to have a comfortable and safe stay during his lease period.    

 

I can ask my relatives and friends in India to take care of my property. Why should I need a property management company to manage my property?    

Well, good you asked us! The difference is 'dedication in work'. Working FOR the customer is our business. That means we work 'Full-time' and 'On-time'. YOU are our priority. Regardless of the differences in the time zone between India and in the country you live in, you'll be able to contact us for any updates on your property, the maintenance work that is in progress, the new tenant confirmation status and all other details regarding your property.    

 

How do you select a tenant for renting my house?    

We keep a list of interested applicants for each rental property. Our field managers would then schedule a meet with each of the applicants individually to show the property. Our field managers will also request the applicants to bring a proof of identity (Driving license/Ration card/ Aadhar card/Voter's ID/Office ID/PAN card) before showing the property to them. In the meeting, our property managers apart from showing the house would also assess the prospective tenant's past tenantship behavior (TRIM - see point 23. for more details). Field managers would also note down the demands of the prospective tenant, such as requesting for a safety grill for the main door or balcony or if they want to negotiate the rent amount or advance amount. We will send a neat report of the meeting along with the tenant's demands and TRIM report. On your approval, we will finalize a tenant.  

 

Eviction - I have a problem with my existing tenant and to be evicted? Will Zenrent do the services? If so, what's the fee for Zenrent ? 

 No. As per Zenrent policy, we won't do eviction without knowing the history of the tenant and owner. Due to the reason, the tenant is not placed by Zenrent and 

also the client is not enrolled as a member. 

 

If the property is unoccupied after the promised time will the rental be paid by Zenrent or any penalty is paid to the owner? 

Zenrent always in action to get the tenant on or before the committed time which it many vary by external issues as well such as remote location, old house with 

min facilities. Zenrent does not bear any financial liability but renders complete support to rent out the property. 

 

I own a full furnished 2BHK apartment in Chennai. Our family recently shifted to Australia. We have plans to convert it into a serviced apartment and rent it on a daily basis. Does Zenrent Property Management take up such assignments to convert and maintain our apartment? 

We're sorry. Currently, Zenrent Property Management does not support the maintenance of such properties. We are focused on managing individual properties like a house/plot/apartment. But maintaining daily-rental based serviced apartments is in the future plans of Zenrent Property Management. In case you decide to lease or rent your apartment on a yearly basis, you're very welcome to enroll in our yearly membership plans. 

 

I own a Wedding Hall (Mahal) in Chennai. Does Zenrent Property Management serve to maintain such properties? 

We're sorry. Currently, Zenrent Property Management does not support the maintenance of such properties. We are focused on managing individual properties like a house/plot/apartment. But maintaining commercial properties such as a Wedding hall/Cinema hall etc. is in the future plans of Zenrent Property Management. 

 

What if I'm not satisfied with Zenrent’s service after enrolling for a yearly membership plan? Can I cancel my membership with Zenrent Property Management? Do I have a money-back policy if I cancel my membership? 

We strive to provide our best services to each of our customers by exceeding their expectations. We assure all our customers will have the utmost satisfaction with our property management services. However, if you find any glitch in our service kindly bring it to our notice. We will analyze the fault and send you our findings. You can then decide whether to continue or to cancel the membership. In case you choose to cancel your membership, a particular percentage (which is a variable) of the membership purchase cost will be refunded, if only we truly feel that our service went wrong somewhere. 

 

My projects abroad are over and I am returning to India. I can manage my property by myself now. But I am in the mid of the membership period with Zenrent Property Management. Can I transfer my membership to my friend?  
Zenrent Property Management does not facilitate membership transfer services. 

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